CradleCare Premier 1-Year Enterprise Support

When your applications are mission critical, you will need the assurance that only the CradleCare Premier plan can provide: 24-hour coverage every day, all year – including holidays. Minimize the effect of a minor to catastrophic network incident with the 24-hour Premier plan.

Elements of CradleCare Premier include:

Dedicated Enterprise Support Engineer
As a CradleCare Premier customer, you will be assigned a dedicated account engineer for consistency and follow up on all your cases, with periodic case reviews provided. ** (applies to networks of 50 sites or greater)
Advanced Replacement
Keep your CradlePoint hardware solutions under perpetual warranty. While hardware failures are rare with CradlePoint technology, they do happen. Simply contact our Technical Support Center, we will assist in troubleshooting and if we cannot resolve the issues, we will priority ship a replacement part to you within the same business day, if submitted prior to 3:00 PM MST. Return shipping is pre-paid by CradlePoint.
Advanced Knowledge Base (KB)
Access to the complete online KB content filled with powerful guides, procedures and resolutions, including access to our library of video solutions.

Product Features

• Complete technical support, 24/7 coverage
• Unlimited 24-hour Technical Support Center assistance
• Dedicated assigned Account Engineer (**only applies to networks of 50 sites or greater)
• Guaranteed response times
• Online video based training sessions
• Software bug fixes and feature upgrades
• Advanced replacement
• Access to CradlePoint Enterprise Advanced Services Knowledge Base and online documentation

Important Note: This 1-year plan does not extend your Cradlepoint product warranty for additional years beyond the standard 1-year warranty included with all Cradlepoint products. For extended coverage and support, purchase the CradleCare Premier two or three year plans.

Coverage Included