Returns
Our Return Policy is designed to make your purchasing experience convenient, efficient, and cost-effective.
Please contact us if you have any questions or concerns regarding your return / exchange. We can help with troubleshooting techniques and product recommendations so you can determine the best solution.
Email returns@cellularforless.com or call (310) 220-2250.
If you are not completely satisfied with your order, you can return any standard item for any reason within 30 days of purchase for a full refund.
Exceptions
- Please understand that we cannot accept returns for special orders (unique items or quantities purchased specifically for your request)
- Opened software cannot be returned because it is not resalable
- All satellite phones and satellite phone accessories can be returned within 30 days with a 25% restocking fee if package is unopened
- For hygiene reasons opened or used non-defective in-ear buds, headphones, and in-ear headsets are not eligible for return.
- Apple keyboards, charging cases, and leather cases must include their original packaging along with matching serial number(s)
Process
You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:
-
Online
- Login and go to the My Account page
- Select Order History
- Find the order and click the Return Items button
- Follow the instructions to submit the request
- Email: Click here to get started
- Phone: 310-220-2250
Terms & Conditions
- Items must be returned in resalable condition with all components (chargers for Bluetooth headsets, user manuals, etc.). If a returned item is missing components, we will deduct the cost of these parts from the refund.
- Orders returned between 30 and 60 days from the purchase date require special approval and are subject to 25% restocking fee. Most refunds processed minus shipping fees.
- We cannot accept returns after 60 days.
- Please allow 2-3 weeks for us to process your return and refund. We will issue a refund in the form of payment used for the original purchase unless requested otherwise.
Cellular Accessories For Less offers a 1-year warranty for all standard products.
Please view our Warranty Policy here.
Process
You must obtain a Return Merchandise Authorization number (RMA#) through one of the following methods:
-
Online
- Login and go to the My Account page
- Select Order History
- Find the order and click the Return Items button
- Follow the instructions to submit the request
- Email: Click here for instructions
- Phone: 310-220-2250
You have 2 options for receiving your replacement:
- Standard Method: We can send you a replacement immediately and bill your account / credit card. When we receive the defective item from you, we will refund your account / credit card.
- Alternate Method: We can wait to receive the defective item and then send you a replacement.
Please indicate your preferred method when requesting your RMA#.
If the item you are exchanging is no longer available, we will direct you to the manufacturer warranty support process.
Terms & Conditions
- Items must be returned with all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item on request.
Exchanging Defective OtterBox Items
- OtterBox works directly with customers to ensure timely replacements.
- The warranty is good from 1 year of purchase
- Please click here for the easy-to-complete OtterBox warranty form
Exchanging Defective Zagg/Mophie Items
- Zagg works directly with customers to ensure timely replacements.
- The warranty is good from 1 year of purchase for Zagg products and 2 years for Mophie.
- Please make sure your product is registered with ZAGG.com or mophie.com. Follow the directions on the applicable website to submit a warranty request. Proof of purchase and a valid credit card are required. You are responsible for certain shipping costs. Return damaged product to ZAGG within sixty (60) days.
- Please click here for step-by-step instructions
Packing and sending your return / warranty exchange
Once you have obtained your RMA online, via email or by phone please follow these 3 easy steps when returning / exchanging a product:
1) Write the RMA # on the outside of the box
2) Include a copy of one of the following: packing slip, invoice, e-mail confirmation, or just a note with the order details and your contact information.
3) Be sure to include all components (chargers for Bluetooth headsets, user manuals, etc.). If you are missing components, we can replace the primary item on request.
4) Ship the package to:
CAFL RMA# _______ (Contact us for an RMA #)
2625 Manhattan Beach Blvd. #110
Redondo Beach, CA 90278