Case Study: Tablet Accessory Solution for Service Technicians

Posted on Nov 25th 2013

One the most valuable benefits of working with CAFL is our ability to recommend accessory solutions that have succeeded with our other clients.  Our experience and expertise can help you identify the perfect product mix for your specific needs without having to rebuild the wheel from scratch.  One such success story is a tablet accessory solution that we developed for one of the most successful restaurant franchises in the country.  Their fleet of field service technicians switched from a paper-based logging system to a tablet application so they can manage the repair jobs electronically.  This required a solution that would protect the tablets from damage, mount them in an accessible location in the trucks, deter theft if left in the vehicle, and keep them charged throughout the day.  We prescribed the following solution…

OtterBox Defender Series Ruggedized Case: The Defender case was the most durable option to protect our client's investment.  The multi-layer design and enhanced shock protection are perfectly suited for field personnel who may experience accidental drops and bumps while on the job.   One broken tablet can cost hundreds of dollars in replacement costs, and even more in lost productivity costs, so the Otterbox Defender is easy to cost justify.

RAM MOUNT Locking Vehicle Holder: If a service technician leaves their tablet in the truck, it can be vulnerable to theft.  This RAM MOUNT solves the issue by securely locking the tablet to the dash while allowing the technician to easily remove it with a key.  It also displays the tablet in a convenient location so the technicians can enter data into the App from the driver seat without having to hold it.  Security, convenience, and efficiency - all in one product.

Scosche Dual Port Vehicle Adapter: This vehicle charging solution allowed our client to use the USB cables that came with the tablets to reduce costs.  It features 2 USB ports so the technicians can charge their cell phones and tablets simultaneously and has the highest available charging speed (2400mA per port) so they can power up their devices quickly and avoid downtime.

We hope this example illustrates our thoughtful approach to developing accessory solutions for our clients.  Do you need recommendations for an upcoming wireless rollout?  Our expertise can help you make more informed decisions.  Just contact our sales team at sales@cellularforless.com to get started.